FREE AI READINESS CHECK

You’ve been told you need AI. But are you ready to make it work?

Find out which customer enquiries Zendesk AI Agents could resolve, which channels to prioritise, and what your business needs to put in place first.

Check Your AI Readiness

30–45 minutesNo obligationZendesk optional

★★★★★

5.0 Rated on Zendesk Marketplace

AI ambition isn’t AI readiness

Buying AI without a clear use case, reliable knowledge and consistent processes rarely creates the expected value.

Does this sound familiar?

We know we need AI, but we are not sure where to start

We do not know which customer enquiries should be automated

Our knowledge and processes may not be ready

We cannot yet quantify the value or risk

The question is not simply whether AI can answer. It is whether it can answer correctly, take the right action and know when to involve a person.

Five areas determine readiness

We assess the complete service operation—not only your software or chatbot.

What we assess:

OpportunityVolumes, contact reasons and suitable use cases

KnowledgeContent quality, coverage and ownership

ProcessesRules, procedures, guardrails and handoffs

TechnologyChannels, data, integrations and authentication

GovernanceRisk, quality, ownership and measurement

Leave with a clear answer

Your free check concludes with a concise readiness scorecard and a practical recommendation.

What you’ll receive:

An overall AI readiness rating

Your strongest automated-resolution opportunities

Recommended channels and use cases to prioritise

Knowledge, process and technology gaps

A practical starting point for a controlled pilot

Clear next steps—with no obligation to proceed

FROM QUESTIONS TO RESOLUTIONS

What could a Zendesk AI Agent do for your customers?

The right starting point may be answering trusted questions, completing a defined task, or gathering the information a human agent needs to resolve the issue faster.

Answer using approved knowledge and content.

Act through procedures and authorised integrations.

Escalate intelligently with context already gathered.

MessagingWhatsAppEmailWeb formsAPIVoice readiness

AI Readiness Scorecard

Example

Opportunity82%

Knowledge68%

Processes74%

Technology61%

Governance55%

Indicative outcomeReady with foundations

A SIMPLE, PRACTICAL PROCESS

Your path to an AI-ready service operation

No generic AI presentation. We focus on your customers, contact reasons, operation and systems.

Tell us about your operation

Share your channels, volumes, current platform, knowledge and AI goals.

Meet with a CX specialist

We work through your most common enquiries, processes and constraints.

Receive your scorecard

Get your readiness rating, priority opportunities, gaps and recommended next step.

10+Years of Zendesk & CX experience

50+Zendesk deployments

1,000+Direct users supported

5.0Zendesk Marketplace rating

FREE AI READINESS CHECK

Find out where AI could make a real difference

Tell us a little about your service operation and we’ll arrange your free, no-obligation readiness session.